1. Our Response to Complaints

(1) Complaint Handling by Cadira Capital Management Co., Ltd. (the "Company")

We have established "Complaint Handling Policy", and we respond to complaints and other requests from our clients sincerely and promptly in an effort to gain their understanding.

Our standard complaint handling procedure is as follows:
(i) Receipt of complaints from clients
(ii) Review of the situation by internal staff and consideration of a resolution plan
(iii) Presentation of a resolution plan, and resolution

Contact Information for Consultation with the Company on Complaints regarding the financial instruments business:
Operations Department
Telephone number: 050-3464-8162 

(2) Resolving Complaints through the Financial Instruments Mediation Assistance Center ("FINMAC")

In addition to the above, we will seek to resolve complaints through FINMAC.

Investment Management Business and Investment Advisory Business: Outsourced by Japan Investment Advisers Association to FINMAC

If you wish to use FINMAC to resolve a complaint with us, please contact FINMAC.

FINMAC's standard complaint handling procedure is as follows:
(1) Client files a complaint
(2) Referral of the complaint to a member firm
(3) Discussion and resolution between client and member firm

Contact Information for Consultation with FINMAC:
Financial Instruments Mediation Assistance Center (FINMAC)
Telephone number: 0120-64-5005 (toll free)

2. About Our Dispute Resolution

Dispute Resolution through FINMAC
We will attempt to resolve disputes through FINMAC mediation.

Investment Management Business and Investment Advisory Business: Outsourced by the Japan and the Japan Investment Advisers Association to FINMAC
　　
Dispute resolution will be conducted by the members of the FINMAC Mediation Committee
If you wish to use FINMAC to resolve a dispute with us, please contact FINMAC.

FINMAC's standard dispute resolution process is as follows. Please contact FINMAC for details.
(1) Submission of a request for mediation by the client
(2) Receipt of mediation request and appointment of mediation committee members
(3) Payment of the mediation fee by the client
(4) Hearing of client and member firms by members of the Mediation Committee
(5) Presentation and acceptance of mediation proposal

Contact Information for Consultation with FINMAC:
Financial Instruments Mediation Assistance Center (FINMAC)
Telephone number: 0120-64-5005 (toll free)

Please note that you will be required to provide us or FINMAC with your personal information (name, contact information, details of the consultation/complaint) when submitting a complaint or dispute resolution request.